Privacy Policy

1. Information We Collect

We collect the following categories of information:

A. Personal Information

• Name, email address, phone number
• Billing and payment details
• Emergency contact information (when required)

B. Biometric and EEG Data

• Brainwave activity data collected through EEG sensors during sessions
• Session progress data, scores, and individual insights

C. Device and Technical Information

• IP address, browser type, device ID
• Session duration, page views, and activity logs on our website or app

D. Optional Intake Data

• Information you voluntarily provide, such as mental wellness goals, lifestyle habits, or health and wellness information (non-diagnostic)

2. How We Use Your Information

We use your data to:

• Provide and improve our Services and personalized training programs
• Track your progress and update your biofeedback protocols
• Offer customer support and respond to inquiries
• Analyze anonymized data for research, development, and internal analytics
• Comply with legal obligations or regulatory requirements

3. Legal Basis for Processing

Supermind operates in the United States and complies with applicable U.S. privacy laws, including the Florida Information Protection Act (FIPA) and, where applicable, the California Consumer Privacy Act (CCPA).

We collect and use personal information based on:

• Your consent (e.g., when you fill out intake forms or consent to data use)
• The need to perform a contract (e.g., to deliver sessions and support services)
• Compliance with legal obligations
• Our legitimate interest in improving services, maintaining security, and enhancing your experience

If you are located outside the U.S., by using our services you consent to the transfer and processing of your data in the United States.

4. Data Sharing and Third Parties

We do not sell your personal information. We may share information with the following parties, as needed to provide your services:

• Service providers (e.g. secure payment processors, booking platforms)
• Cloud infrastructure partners for data storage and security
• Research collaborators (anonymized, de-identified data only)
• Law enforcement or regulatory agencies when legally required

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent at any time (this may affect your ability to continue using Services)
• Request a copy of your data
• File a complaint with a data protection authority

To exercise these rights, please contact us at schedule@supermind.us.

6. Data Retention

We retain your personal and biometric information only for as long as necessary to support your use of our Services, comply with legal obligations, and improve our offerings.

Personal information (such as your name, contact details, and session notes) may be retained for up to 7 years after your last interaction with us. This aligns with general recordkeeping practices and allows us to provide continuity if you return to our programs.

EEG and other biometric session data may be retained for as long as it is relevant to your ongoing care, training progress, or research purposes. This enables us to track trends over time and improve personalization. When no longer needed, this data is securely deleted or de-identified.

You may request deletion of your personal or biometric data at any time by contacting us at support@supermind.us

We will comply with your request unless we are legally required to retain specific information (e.g., for regulatory, contractual, or fraud prevention purposes).

7. Data Security

We implement physical, technical, and administrative safeguards to protect your personal and biometric data, including:

• End-to-end encryption for sensitive data
• Role-based access controls
• Secure cloud-based storage

Despite these safeguards, no system can guarantee absolute security.

8. Children’s Privacy

Our Services are not directed to individuals under 18 without parental consent. We do not knowingly collect personal information from children without such consent.

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze usage metrics
• Remember preferences

You may control cookies through your browser settings.

10. International Users

If you are accessing our Services outside the United States, you acknowledge that your data may be transferred to and processed in the U.S. or other jurisdictions with different data protection laws than your home country.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice. Continued use of Services after changes indicates your acceptance.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

Supermind Inc.
1951 NW 7th Ave, Suite 600
Miami, FL 33136
schedule@supermind.us
(305) 858-6616